Decisions are being taken by insurance companies on the basis of certain rules and communicated to the claimant but at times the Claimant is not able to understand the logic behind the decision taken and also does not know which authority to approach for seeking resolution of his doubt or complaint. There are grievance redressal mechanisms developed by all Insurance companies, Regulator and Government which can be approached for reducing the hardships of the claimant

You have no clue as to whom to approach for seeking resolution/redressal of your grievance submit following for support and guidance

• Copy of policy bond
• Last letter received from the Insurance company
• Forms already submitted to the insurance company