This policy (“Privacy Policy”) is applicable to Eternity Claim Solutions LLP (Eternity Solutions) and/or branch offices in India. It provides the practices and policies applicable to Eternity Solutions (including its employees, interns, contractors, consultants, clients, customers or any other party directly or indirectly engaged for the purpose of business or otherwise) for handling of or dealing in Personal Information, including Sensitive Personal Data or Information (as defined below) that is lawfully collected by Eternity Claim Solutions LLP, hereby referred to as “Eternity Solutions”. We collect personal data of our employees, potential employees, clients, suppliers, business contacts and website users or any other individual or entities wherever required for business purposes or otherwise.
Mandatory Gmail Access: To provide our insurance claim settlement and grievance resolution services effectively, we require access to your Gmail account. This access is essential for managing correspondence with insurance companies, tracking claim progress, and ensuring timely responses. By engaging our services, you acknowledge and consent to this mandatory requirement.
Eternity Solutions attaches great importance to your right to privacy and the protection of your personal data. We want you to feel secure that when you deal with Eternity Solutions your personal data is in good hands.
Eternity Solutions protects your personal data in accordance with applicable laws and our data privacy policies. In addition, Eternity Solutions maintains the appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and/or against accidental loss, alteration, disclosure or access, or accidental or unlawful destruction of or damage thereto
Reference to “you” or “your” in this Privacy Policy refers to any natural person (including the employees of Eternity Solutions) who provides to Eternity Solutions any information referred in Appendix 1 of this document.
“Act” shall mean the Information Technology Act, 2000 and Rules thereunder as amended from time to time.
“Information” shall mean and include Personal Information and Sensitive Personal Data and Information as may be collected by Eternity Solutions.
“Personal Information (PI)” shall have the same meaning as under Rule 2 (i) of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 as amended from time to time. For ease of reference Rule 2(i) of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 is re-produced under Annexure A.
“Rules” shall mean the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 as amended from time to time.
“Sensitive Personal Data and Information (SPDI)” shall mean and include information under Rule 3 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 as amended from time to time. For ease of reference Rule 3 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 is re-produced under Annexure A.
“Gmail Data” shall mean all email communications, attachments, metadata, and related information accessible through your Gmail account that is relevant to insurance claims, policy matters, and grievance resolution.
“Email Access Services” shall mean the authorized access to client Gmail accounts for the purpose of insurance claim management, correspondence handling, and grievance resolution.
All words and expressions used and not defined in this document but defined in the Act or the Rules shall have the meanings respectively assigned to them in the Act or the Rules.
Eternity Solutions is fully committed to respecting your privacy and shall ensure that your Information is safe. This privacy policy sets out the practices adopted in respect of Information, including the types of Information that is collected, how the Information is collected, how the Information is used, how long the Information is retained and with whom it is shared (“Privacy Policy”). This Privacy Policy is published in compliance with the provisions of the Act and the Rules made thereunder that require publishing the privacy policy on Eternity Solutions website.
Scope of Gmail Access: Our Gmail access includes but is not limited to:
Gmail access is essential for:
Eternity Solutions strives to ensure the security, integrity and privacy of your PI/SPDI and adequacy of protection of your Information against unauthorized access, alteration, disclosure or destruction. Stringent security measures (physical, electronic and managerial) are in place to protect against the loss, misuse, and alteration of the PI/SPDI under our control. Eternity Solutions servers are accessible only to authorized personnel and your Information is shared with employees and authorized personnel strictly on a ‘need to know’ basis. Eternity Solutions periodically assesses, audits and updates its information security protocols and policies to achieve the highest standards on a continuous and ongoing basis. You may review the Information you have provided to Eternity Solutions at any time. On your request, Eternity Solutions will ensure that any PI/SPDI notified to be inaccurate or deficient, shall be corrected or amended. However, Eternity Solutions shall not be responsible for the authenticity of the PI/ SPDI.
Notwithstanding anything contained in this Privacy Policy or elsewhere, Eternity Solutions shall not be held responsible for any loss, damage or misuse of your PI/SPDI, if such loss, damage or misuse is attributable to a Force Majeure Event.
By engaging our services, you provide explicit consent for:
Your Gmail data may be shared with:
We will never sell or commercialize your Gmail data.
“Personal information” means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.
Sensitive personal data or information of a person means such personal information which consists of information relating to:
Every Eternity Solutions employee/relevant Individual, who deals with or comes into contact with Personal Data regardless of its origin, shall have a responsibility to comply with the applicable law concerning data privacy and specific privacy practices. The Employee/Relevant Individual should seek advice in the event of any ambiguity while dealing with Personal Data or in understanding this Policy. The Employee/Relevant Individual shall be diligent and extend caution while dealing with Personal Data of others, in the course of performance of his/her duties and shall also, at all times:
For any queries regarding Gmail access or privacy concerns:
