Low consumers, awareness and compulsion of service providers to have elaborate forms for complying with the legal and statutory requirements leaves no choice to the unsuspecting consumers but to sign on the dotted lines for entering into an agreement for purchase of services from various insurance companies. It is not possible for the customers/consumer to read and understand the fine prints in the forms which at times lead to rejection/ delay in settlement of claims/ services due to non-adherence to the provisions mentioned in the document signed by the customer. Government has taken great initiatives through Department of consumer affairs to see that interests of the consumers are protected. Therefore, to bridge the gap between the available remedies and awareness of the consumers and masses and to enable them to seek resolutions we are floating this platform where the cross-section of society will be benefiting by this solution oriented approach of the Eternity Claim Solutions.